How do I become a member of “The Hero in Me” Donor Program?
Anyone who gives blood after January 1, 2009, is automatically a member of “The Hero in Me” Donor Program.
What are the rewards levels?
Whole blood, plasma, and platelet donors reach reward levels as follows: |
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| One donation per calendar year |
Bronze Level |
| Two donations per calendar year |
Silver Level |
| Three or more donations per calendar year |
Gold Level |
Since double red cell donors cannot donate blood as often as whole blood, platelet, and plasma donors, double red cell donors advance two levels (with the Gold Level being the highest) for each donation. |
What happens with my rewards level at the end of the year?
The program is based on a calendar year—January 1 through December 31. Your level at the end of a calendar year is the level at which you will begin the following year.
How do I earn points?
- Donate blood. You earn 100 points each time you donate blood. Double red cell donors earn 200 points with each donation.
- Keep your donation appointment. You earn 100 points each time you make and keep an online appointment.
- Donate blood three or more times during the calendar year. You earn 100 extra points with every donation after your second in a calendar year.
- Donate blood every year. Earn 100 extra points for your first donation each year, beginning in 2010.
How are plasma and platelet donors rewarded?
Plasma and platelet donors earn 100 points and move up one reward level with each donation. Plasma and platelet donors can donate many more times than whole blood or double red cell donors throughout the year, building their reward points and reward levels quickly. However, we ask that you consider your blood type before choosing your donation type. For example, we ask that O- donors give double red cell donations if possible. If you are unsure as to what type of donation you should give, please call your local blood center.
May I still earn points even though I have been deferred?
Yes. If you have made an online appointment and kept it, you will receive 100. However, because you were unable to donate you will not receive points for a blood donation.
Will I receive any points for my past donations?
No. “The Hero in Me” Donor Program began January 1, 2009. You will receive points for donations given on or after January 1, 2009. You will still be able to view your previous donations under the “Donation History” page.
What information is available in "My Hero History?"
At “My Hero History,” you can keep track of your donations, reward status, appointments and wellness information such as cholesterol level.
Will I be able to see donations I’ve made at blood centers not affiliated with United Blood Services or Blood Centers of the Pacific?
No. While we appreciate your support of other blood centers’ efforts to save lives, you’ll see only the donations you’ve made at United Blood Services or Blood Centers of the Pacific. Only those donations count toward the program.
I don’t have a computer. How can I access my donation information?
Simply call your local blood center and a customer service representative will be able to access "My Hero History" for you to give you the information you need.
How soon after I donate will my Donation History be updated?
Please allow 48 hours for us to update your Donation History. If you do not see your donation at that time, please call your local blood center.
How do I access the online Reward Store and begin redeeming points? 
You will need at least 400 points to begin redeeming your points for gifts, but you can see the available gifts anytime. Log in to your account, then click on the “Hero Rewards” button to the right to view the Rewards Store and begin redeeming your points.
May I transfer my points to someone else?
No. These points are one of the ways that we thank you for saving lives by donating blood. They cannot be transferred to another person. We appreciate that you might not wish to use them for yourself and if you so choose, you may donate them back to the blood center at the Rewards Store.
Do my points ever expire?
Points expire at the beginning of the 25th month after you earned them. For example, if you earned 200 points January 23, 2009, those points expire February 1, 2011. Additionally, if you opt-out of the program, your points will expire at the end of that calendar year unless you re-enroll by December 31st. We reserve the right to change our expiration policy at any time without notice.
Can I give points back?
Yes. You may choose to donate your points back to the blood center by choosing the "Donate Points Back" button on the reward store.
Why do I have to enter my donor ID to view “My Hero History?”
For your protection, entering your donor ID and password allows us to verify that we are matching the right data (such as blood type and cholesterol level) with the right donor. If you do not have your donor ID card available when logging in, click the “I forgot my donor ID” link and our program willask you a few questions to find your donor ID number online.
I am a blood donor and I already have a donor profile; with the new program will I have to re-create my profile?
No, you will be able to login using the same information you’ve used in the past.
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